Privacy Policy
Last updated September 2026
What this covers
Masked Methods is run by an individual sole proprietor based in South Africa. This explains what we collect and what happens to it.
What we collect
If you request clearance or create an account: your answers, your age range, your gender, your email address, and your conversations with M.A.A.S.K. That's what lets it remember you between sessions and speak to you properly.
If you use the cycle tracker: the notes and daily entries you write there.
If you buy a session: payment is handled by our payment providers. We never see or store card details.
If you email us: your address and whatever you write.
Why we keep it
To run the service — a personalised advisor that remembers your history — and to handle orders and support. We don't sell your data and we don't use it for advertising.
Who else touches it
Third parties run parts of the service: payment processors, Beacons for session booking, hosting and database providers, an email provider that sends account emails, and an AI provider that generates responses. Pages load their fonts from Google Fonts, which sees your IP address when they load. Each handles data under their own terms.
The site also keeps a few things on your own device so it works between visits: whether you're signed in, and a test result until it's saved to your account. Signing out clears them.
How long we keep it
While your account exists. You can delete your account yourself on the Account page, or ask us to. Records of payments are kept as long as the law requires.
Your rights
Under South Africa's POPIA and equivalent laws elsewhere you can ask what we hold, ask us to correct it, or ask us to delete it. Email help@mail.maskedmethods.com.
Children
This is for adults. It isn't intended for anyone under 18 and we don't knowingly collect their information.
